Exchange
It is not possible to exchange goods in the Online Store egobags.pl
To exchange goods, you must return the purchased goods (withdrawal from the contract) and place a new order.
Return
The deadline for withdrawal from the contract expires after 14 days from the date on which you acquired possession of the goods or on which a third party indicated by you (other than the carrier) acquired possession of the goods.
- Customers who made a purchase without registration should:
- download and complete the returns form available here
- Carefully pack the item in its original condition, including all tags, receipt/proof of purchase, and complete the return form.
- Send it back to Ego, ul. Surzyckiego 6b, 30-721 Kraków.
ATTENTION! In the event of a return, the shipping costs are borne by the Buyer! We do not accept cash on delivery or In-Post parcel locker shipments.
- Customers who made a purchase after logging in:
- Log in to your customer account
- Select the order number in your purchase history
- Select "online returns/complaint form" in the order details
The generated PDF form is sent to the customer's email address. Please return the goods to:
Returns Department of the EGO Online Store
ul. Surzyckiego 6b
30-721 Kraków
In the event of withdrawal from the contract, we will refund the payments received from you only for the purchased goods (shipping costs are not refunded).
The refund payment is made immediately, and in any case no later than 14 days from the date on which the returned goods reach us.
NOTE! In the event of a return, the customer is responsible for the return shipping costs! We do not accept cash on delivery or In-Post parcel locker shipments.
If you have any problems with your return, please contact Customer Service by email: [email protected]