Terms and Conditions

Online Store Regulations

I. General Provisions

These "Regulations" for the use of the services of the online store egobags.pl in accordance with Art. 384 of the Civil Code, defines the general terms and conditions of the contract for the use of services provided by the online store egobags.pl – the rights and obligations of the parties, as well as an information clause regarding the processing of personal data in accordance with the GDPR.
Definitions:
1. Store – the online store egobags.pl operated by Arwena On-Line Andrzej Kaczor with its registered office in Kraków,
2. Arwena On-Line Andrzej Kaczor with its registered office in Kraków at ul. Surzyckiego 6B, 30-721, entered into the Register of Entrepreneurs under the Tax Identification Number (NIP): 675 126 67 82, National Business Registry Number (REGON): 356375655, registry court:
3. Customer – a natural person who is at least 18 years of age and has full legal capacity, as well as a legal person or an organizational unit without legal personality, to which the law grants legal capacity, who uses the Store, in particular who, under the terms set out in these Terms and Conditions, places an Order through the Store egobags.pl,
4. Consumer – a Customer who is a natural person who is at least 18 years of age and has full legal capacity and concludes a sales contract not directly related to their business or professional activity, in particular who places an Order in the Store egobags.pl,
5. Customer Account – an individual account that the Customer creates in the Store egobags.pl,
6. Agreement – an agreement concluded between the Customer and Arwena On-Line Andrzej Kaczor. Under the contract, the Customer is obliged to read these Regulations and accept them by checking the appropriate checkbox on the Store's website when placing the Order.
7. Order – a declaration of intent by the Customer, submitted through the Store, specifying: the type and quantity of goods in the Store's assortment at the time of placing the Order, the method of payment, the method of delivery of the goods, the place of delivery of the goods, and the Customer's data, constituting the Customer's submission to Arwena On-Line Andrzej Kaczor of an offer to conclude a Sales Agreement for goods that are the subject of the Order through the Store.
The Regulations are available in the Polish language version.
All goods offered in the Store are brand new.
Customers are obliged to respect proprietary copyrights and rights arising from the registration of inventions, patents, trademarks, utility models, and industrial designs.
Arwena On-Line Andrzej Kaczor undertakes to use the personal data of Store customers only for the purpose of reliable performance of the Distance Selling Agreement. The Privacy Policy can be found at egobags.pl/en/content/7-terms-and-conditions and is available when placing an Order.

II. Terms of Use of the Store.

In order to use the Store, the Customer must have:

a device transmitting IT data
access to the Internet
an e-mail address.

Arwena On-Line Andrzej Kaczor collects information contained in cookies. More information on this subject is available in the Privacy Policy available at: egobags.pl/en/content/17-privacy-policy The Store informs that disabling the use of cookies by the Customer may affect the functionalities available in the Store. To ensure the security of communications and data transmitted in the Online Store, Arwena On-Line Andrzej Kaczor takes technical and organizational measures appropriate to the level of risk, in particular measures to prevent unauthorized access and modification of personal data transmitted via the Internet. The Customer using the Store is obliged to:

use the Store in a manner consistent with applicable law and the provisions of these Regulations,
use the Store in accordance with good practice and with respect for the personal rights of other entities,
not provide or transmit illegal content,
use the Store in a manner that does not disrupt its operation,
use all content posted in the Store only for personal use,
not undertake actions consisting in sending or placing unsolicited commercial information (spam) in the Online Store.

III. Registration and Login.

In order to register, the Customer to create a Customer Account, the Customer registers by providing their email address and password, and then completes their profile with their name, phone number, and address using the form. The Customer can provide information for a VAT invoice.
The password provided when logging in to the Store may consist of letters, numbers, and/or special characters. The password is unique to each user. The password can be changed on the website by providing their email address and a new password.
Creating a Customer Account is voluntary and free of charge.
The Customer may browse the Store's offerings and place Orders without registering a Customer Account. Customers who register a Customer Account in the Store are eligible for special discounts and promotions.
Registration is conditioned upon agreeing to the Terms and Conditions, reading them, and providing personal data marked as required.
The Customer may not share the password to their Store account with third parties.
After registration, the Customer will receive an activation link to the account website at the email address provided.
Activation allows logging in to the system.
After registering a Customer Account, the Customer may log in to the Store by entering the email address and password provided during registration. The Customer may terminate the Customer Account service agreement at any time without providing a reason or incurring any costs. To delete a Customer Account, please contact our customer service department by email.
Arwena On-Line may submit a declaration of termination of the Customer Account service agreement by sending the Customer a declaration of termination of the service agreement via email to the email address currently registered in the Store, in particular when the Customer provided false, inaccurate, or outdated data during registration, misleading data, or data that violates the rights of third parties.
Termination of the Customer Account service agreement by either Party, as well as termination of the Customer Account service agreement with the consent of both Parties, will result in the blocking and deletion of the Customer Account from the Store.
Termination of the Customer Account service agreement by either Party, as well as termination of the Customer Account service agreement with the consent of both Parties, does not affect the rights acquired by the Parties before the termination or termination of the agreement.
A person who has been deprived of the right to use The Customer may not re-register without the prior consent of Arwna On-Line Andrzej Kaczor.
The Customer may not copy, modify, or distribute content, images, or logos without the prior consent of the authorized person.

IV. Placing Orders.

The Store is open 24 hours a day, 7 days a week, allowing the Customer to place an Order at any time, except for maintenance breaks.
The Customer places an Order in the following manner:
1. Selection of goods by adding them to the cart,
2. Selection of delivery and payment method,
3. Provision of data in the registration or login form, delivery form,
4. Confirmation of the Order by clicking the "order with obligation to pay" button,
5. Receipt of Order confirmation to the Customer's email address,
6. An order placed electronically will be processed no later than three business days (excluding holidays) from receipt of the Order.
The Customer undertakes to provide true data.
A Customer who has registered a Customer Account with The Store allows the Customer to place an Order using their Customer Account after logging in to the Store.
When placing an Order – until the "order with payment obligation" button is pressed – the Customer can modify the entered data and the selected Product. To do so, the Customer should follow the displayed messages and the information available on the website.
Placing an Order by the Customer constitutes an offer to Arwena On-Line Andrzej Kaczor to conclude a sales contract for the Product that is the subject of the Order.
The Contract is deemed concluded upon receipt by the Customer of the email referred to in paragraph 3 point 6 above.
The sales agreement is concluded in Polish, with the content consistent with the Terms and Conditions.
The Order Confirmation sent to the Customer includes:

Store details, including the exact mailing address, email address, and telephone number,
Product description (e.g., quantity, color, model, size),
Unit and total price of all products, including shipping costs,
Payment method,
Link to the Store Terms and Conditions, containing information on the right to withdraw from the Agreement within 30 days.

V Payment Method.

The Customer can pay for the goods placed under the Order in the following ways:
- Cash upon delivery (applies to domestic orders)
- By bank transfer to the bank account specified by the Store
- Through the Przelewy24 payment system.
If payment by bank transfer is selected, Order processing will begin no earlier than the date of the transfer. Payment by bank transfer is deemed made on the date the required amount is credited to the Store's account.
Along with the Order, the Customer will receive one of the documents confirming payment, i.e., a receipt, accounting note, or invoice. If the Customer prefers to receive an invoice, the Customer is required to provide the invoice recipient's details in advance, including the Tax Identification Number (NIP).
Payment costs are specified on the Order page and in the Order confirmation email and are included in the final price of the Order. For using a specific payment method, the Seller cannot charge the Consumer a fee exceeding the costs incurred by the Seller in this respect.

VI. Prices and Shipping Costs.

All offers in the Store constitute only an invitation for the Customer to submit an appropriate purchase offer.
Prices listed for products on the Store website are given in PLN and include taxes and fees. The product price before the "add to cart" button does not include shipping costs or other additional fees. Shipping and payment costs are added to the total price of the products ordered. The Customer is informed of additional costs before placing the Order.
The final price of the Order, binding the Store and the Customer, is the product price listed on the Store's website before the Customer places the Order, along with all costs related to the execution of the Agreement.
Information on the total value of the Order is made available before selecting the "I order – transaction with an obligation to pay" option and is confirmed in an email sent immediately to the address provided by the Customer.

VII. Delivery.

1. The Customer has the following delivery options available:
- courier delivery,
- shipment to an InPost parcel locker (domestic shipments)
The maximum delivery time is 10 days, unless the delivery time has been agreed individually. If the deadline specified in the preceding sentence is exceeded, the Consumer has the right to grant the Seller additional time. If the goods are still not delivered, the Buyer may withdraw from the Agreement.
Delivers take place on business days, Monday through Friday. No deliveries are made on weekends and public holidays.
If the sold item is to be sent by the Seller to a Customer who is a Consumer, the risk of accidental loss or damage to the goods passes to the Customer upon delivery. Handover of the goods is considered to be the entrustment of the goods by the Seller to the carrier, provided that the Seller had no influence on the Customer's choice of carrier. Upon receipt of the shipment, the Buyer has the opportunity to inspect the goods and, in the event of any damage, draw up a damage report in the presence of the carrier. Drawing up a damage report is not a condition for filing a complaint or exercising the right to withdraw from the Agreement.
Goods are delivered within Poland and European Union countries.

VIII. Right of withdrawal.

This section applies to Customers using the Store as Consumers.

The Consumer may withdraw from the contract without giving a reason by returning the product with a completed return form and proof of purchase within 14 days of receiving the order. The withdrawal period begins when the Consumer or a third party designated by the Consumer, other than the carrier, takes possession of the goods.
The Consumer may withdraw from the contract by submitting a declaration of withdrawal to the entrepreneur. The declaration can be sent by post to:
Arwena On-Line Andrzej Kaczor
Surzyckiego 6B
30-721 Kraków
or electronically to the email address: reklamacje@egobags.pl
The consumer is obligated to return the item to Arwena On-Line Andrzej Kaczor or hand it over to a person authorized by Arwena On-Line Andrzej Kaczor for collection immediately, but no later than 14 days from the date on which he or she withdrew from the Agreement, unless the entrepreneur has offered to collect the item himself or herself. To meet the deadline, it is sufficient to return the product to the following address: Arwena On-Line Andrzej Kaczor Surzyckiego 6B, 30-721 Kraków, before the expiry of the 14-day period from the date of withdrawal.
In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded. If the Customer who is a Consumer has submitted a declaration of withdrawal from the Agreement before Arwena On-Line Andrzej Kaczor has accepted his offer, the offer ceases to be binding. Whatever the parties provided is returned unchanged. The return should be made immediately, no later than 14 days from the date of withdrawal from the Agreement.
The direct costs of returning the goods in connection with the exercise of the right are borne by the Buyer, unless the Store has agreed to bear them.
In the event of the Customer's withdrawal from the Agreement, the Store will refund the product price within 14 days of receiving the return package. Arwena On-Line Andrzej Kaczor will refund the payment using the same payment method selected by the Customer when placing the Order, unless the Customer has chosen a different payment method that will not result in additional costs for Arwena On-Line Andrzej Kaczor.
Arwena On-Line Andrzej Kaczor may withhold the refund of payments received from the Consumer until the goods are received back or the Consumer provides proof of having sent back the goods, whichever occurs first.
The Consumer is liable for any reduction in the value of the goods resulting from using them in a manner other than necessary to establish the nature, characteristics, and functioning of the goods.
A template for the declaration of withdrawal from the Agreement is attached to each purchased product (?)
The Customer does not have the right to withdraw from the Agreement in relation to the agreements indicated in Art. 38 of the Act of 30 May 2014 on consumer rights, in particular contracts: for the provision of services, if the entrepreneur has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that after the entrepreneur has fulfilled the service, the consumer will lose the right to withdraw from the contract; where the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or intended to satisfy their individual needs; where the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items; for the supply of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the expiry of the withdrawal period and after the entrepreneur informed the consumer of the loss of the right to withdraw from the contract.

IX. Exercise of warranty rights.

Products offered in the Store are covered by the seller's 24-month liability for non-conformity of the goods with the Agreement.
Complaints based on the seller's liability for non-conformity of the goods with the Agreement should be submitted:

to the following address:
Arwena On-Line Andrzej Kaczor
Surzyckiego 6B
30-721 Kraków

Any questions regarding the complaint can be directed to:

to the e-mail address: reklamacje@egobags.pl

The complaint should include the exact A description of the type of nonconformity, the date of its occurrence, the Consumer's request, the Order number or VAT invoice/receipt number, and contact details should be provided, which will facilitate the complaint procedure. The Store will process complaints promptly, no later than 14 days from the date of receipt of the complaint submitted by the Customer. In the absence of information on how the complaint will be handled within the time specified in point 5, the complaint will be deemed resolved in favor of the Customer. In the case of a justified complaint, the Customer may first request that the product be brought into compliance with the Agreement through free repair. If repair is not possible, the Store will replace the product with a new one or may offer a price reduction at the Seller's expense. If these options are not available, the Customer may withdraw from the Agreement. A Customer exercising warranty rights is obligated to deliver the defective item at the Seller's expense to the location specified in the Sales Agreement, or if such location is not specified in the Agreement, to the location where the item was delivered to the Customer. A response to a complaint is sent to the email address or mailing address provided by the Customer, or communicated by telephone. The consumer has the option of using out-of-court complaint and redress procedures. For this purpose, the consumer may submit their complaint, for example, via the EU ODR online platform, platform address: http://ec.europa.eu/consumers/odr

X. Information clause regarding personal data protection.

In connection with the content of Article 13 paragraphs 1 and 13 2 Regulation of the European Parliament and of the Council on personal data protection) (OJ EU L 2016, No. 119, p. 1) (hereinafter referred to as: (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation "GDPR"), Arwena On-Line Andrzej Kaczor informs about the manner and purpose for which it processes Customers' personal data, as well as about their rights arising from personal data protection regulations.
The controller of Customers' personal data is Arwena On-Line Andrzej Kaczor, owner of the Store egobags.pl; Address details: Surzyckiego 6B, 30-721 Kraków, hereinafter referred to as the Controller.
Customers' personal data are processed for the following purposes:
1. providing the service of maintaining a Customer Profile - the legal basis for data processing is the performance of the Agreement (Article 6 paragraph 1 letter b of the GDPR),
2. selling products offered by the Controller - the legal basis for data processing is the performance of the Agreement (Article 6 paragraph 1 letter b of the GDPR),
3. marketing (newsletter, commercial information) - the legal basis for data processing is the legitimate interest of the Controller - marketing of its own products and services (Article 6 paragraph 1 letter f of the GDPR) and the consent expressed by checking the appropriate checkbox when subscribing to the newsletter. By checking the checkbox, the Customer consents to receiving commercial information pursuant to Article 10 of the Act on the Provision of Electronic Services in conjunction with Article 172 of the Telecommunications Law,
4. considering complaints and processing refunds, pursuing and defending in the event of mutual claims - the legal basis for data processing is the legitimate interest of the Controller - (Article 6, paragraph 1, letter f of the GDPR),
5. fulfilling the legal obligation incumbent on the Controller under the provisions of tax and accounting law - (Article 6, paragraph 1, letter c of the GDPR),
6. establishing contact with the Controller (contact form, email address) - the legal basis for data processing is the Customer's voluntary consent - (Article 6, paragraph 1, letter a of the GDPR),
Customers' personal data will be stored by the Controller for the following period:
1. with respect to data processed for the purposes indicated in paragraph 3, letter a a, b, d, e – for the duration of the Agreement, and after its expiry for the period resulting from applicable legal provisions, in particular with regard to the pursuit of claims and for the period of storage of accounting books and tax documentation,
2. in relation to data processed for the purposes indicated in paragraph 3 letter a. c – until an objection is raised or the newsletter is unsubscribed,
3. with respect to data processed on the basis of consent – until a response is provided to a question asked via the contact form or email address, or until consent is withdrawn.
The Controller informs that Customer data may be transferred to: public authorities and entities performing public tasks or acting on behalf of public authorities, to the extent and for the purposes specified in generally applicable law, and to other entities that, based on relevant agreements signed with the Store, process personal data in connection with the provision of specific services to the Store, including, among others, accounting, IT services, etc. Customer data will not be processed in an automated manner and will not be subject to profiling. Customer data will not be transferred outside the European Economic Area (comprising the European Union, Norway, Liechtenstein, and Iceland).
The person whose data is processed has the right to access their data and receive a copy thereof, the right to rectify (amend) their data, the right to limit processing, the right to be forgotten, the right to object, the right to data portability, and the right to lodge a complaint with the Office for Personal Data Protection.
With respect to data provided on the basis of consent, the Customer has the right to withdraw consent at any time, provided that withdrawal of consent does not affect the effective processing of the data before submitting the relevant declaration.
Providing data is voluntary, but necessary for the implementation of the services provided by the Wholesaler, with the exception of data provided for the purposes specified in paragraph 3(a). c and f, which are provided completely voluntarily.
Additional information regarding the principles of personal data processing are described in detail in the Privacy Policy adopted by the Store.

XI. Final Provisions.

The Regulations are available at egobags.pl/en/content/7-terms-and-conditions
The Customer has the option to read, download the Regulations to their Device, and print the document.
The information and price lists published on the Store's website, relating to the goods presented in the Store, do not constitute an offer within the meaning of the provisions of the Act of April 23, 1964, the Civil Code.
The Store will change the terms and conditions amending the Regulations for important reasons after informing Customers in advance by publishing a consolidated text of the Regulations on the Store's website and sending its content to the e-mail address provided by the Customer. The amended or modified Terms and Conditions are binding, provided the remaining conditions provided for by law are met, only for legal relationships arising after the amendments or modifications come into effect.
Changes to the Terms and Conditions will not in any way violate the acquired rights of Customers who used the Store before the amendments came into effect.
In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Civil Code, and in the case of Customers who are Consumers, also the provisions of the Act of 30 May 2014 on Consumer Rights, the Personal Data Protection Act, and the GDPR.
Any disputes arising between Arwena On-Line Andrzej Kaczor and a Customer who is not also a Consumer, which may arise from the application of the provisions of these Terms and Conditions, shall be resolved in accordance with Polish law by a court having jurisdiction over the registered office of Arwena On-Line Andrzej Kaczor.