Terms and Conditions

Terms and Conditions of the Online Store

I. General Provisions

This “Terms and Conditions” for using the egobags.pl online store, in accordance with Article 384 of the Civil Code, defines the general terms of the agreement for using services provided by the egobags.pl online store – the rights and obligations of the parties, as well as information clauses regarding personal data processing in accordance with GDPR.

Definitions:

  • Store – the egobags.pl online store operated by Arwena On-Line Andrzej Kaczor, based in Kraków.

  • Arwena On-Line Andrzej Kaczor – based in Kraków at Surzyckiego 6B, 30-721, registered under NIP: 675 126 67 82, REGON: 356375655.

  • Customer – a natural person over 18 years old with full legal capacity, or a legal entity / organizational unit with legal capacity, using the Store, in particular placing Orders through the Store under the terms of this Terms and Conditions.

  • Consumer – a Customer who is a natural person over 18 years old, acting outside their business or professional activity, placing Orders in the Store.

  • Customer Account – an individual account created by a Customer in the Store.

  • Agreement – a contract concluded between the Customer and Arwena On-Line Andrzej Kaczor. By using the Store, the Customer agrees to these Terms and Conditions by checking the appropriate checkbox on the website.

  • Order – a declaration of intent by the Customer submitted through the Store, specifying the type and quantity of goods, payment method, delivery method, delivery address, and Customer data, constituting an offer to conclude a sales agreement for the items.

The Terms and Conditions are available in Polish. All goods offered in the Store are brand new. Customers must respect intellectual property rights and rights related to patents, trademarks, industrial designs, and utility models. Arwena On-Line Andrzej Kaczor uses Customers’ personal data solely to properly execute distance sales agreements. The Privacy Policy is available at egobags.pl/pl/content/17-polityka-prywatnosci.

II. Conditions of Using the Store

To use the Store, the Customer must have:

  • a device capable of transmitting data,

  • Internet access,

  • an email address.

Arwena On-Line Andrzej Kaczor collects information via cookies. Disabling cookies may affect Store functionality. The Store implements technical and organizational measures to protect transmitted data. Customers must:

  • comply with the law and these Terms and Conditions,

  • act in accordance with good practices and respect others’ personal rights,

  • not submit illegal content,

  • not interfere with Store operation,

  • use content only for personal purposes,

  • avoid sending or posting unsolicited commercial information (spam).

III. Registration and Login

To create a Customer Account, a Customer registers with an email and password, then fills in name, phone number, address, and optionally VAT invoice data. Passwords can contain letters, numbers, and/or special characters. Accounts are voluntary and free. Registered Customers may receive special discounts and promotions. Customers must agree to the Terms and Conditions to register. Passwords must not be shared. Activation is required for login. Accounts can be terminated at any time by the Customer or by Arwena On-Line in cases of false or misleading data. Account deletion blocks access but does not affect previously acquired rights.

IV. Placing Orders

The Store is open 24/7, except for maintenance breaks. To place an Order:

  1. Add products to the cart,

  2. Select delivery and payment method,

  3. Provide registration/login and delivery information,

  4. Confirm the Order by clicking “Order with payment obligation,”

  5. Receive email confirmation.

Orders are processed within three business days (excluding holidays). Registered Customers can use their accounts to place Orders. Customers can modify data and selected items before confirming the Order. Placing an Order constitutes an offer to conclude a sales agreement. The Agreement is concluded upon receiving the email confirmation. Sales agreements are in Polish and in accordance with the Terms and Conditions.

Order confirmation includes Store details, product description, total price including delivery, payment method, and a link to the Terms and Conditions including the 30-day withdrawal right.

V. Payment Methods

Payment options:

  • cash on delivery (domestic orders),

  • bank transfer,

  • Przelewy24 system.

For bank transfers, processing begins upon receipt of payment. Customers receive a receipt, invoice note, or VAT invoice (upon prior submission of invoice data). Payment costs are included in the final price.

VI. Prices and Shipping Costs

Prices are in PLN, include taxes, and exclude shipping and additional fees. Customers are informed of additional costs before confirming Orders. The final Order price includes product price and all costs of executing the Agreement.

VII. Delivery

Available delivery methods: courier shipment, InPost parcel locker (domestic shipments). Maximum delivery time is 10 days unless otherwise agreed. Deliveries occur on business days (Mon-Fri). Risk of accidental loss or damage passes to the Customer upon handover to the carrier. Goods are delivered within Poland and the EU.

VIII. Withdrawal from the Agreement

Consumers may withdraw within 14 days without giving reasons by returning the product with a completed return form and proof of purchase. Return shipping costs are borne by the Customer unless agreed otherwise. Refunds are made within 14 days using the same payment method unless the Customer requests otherwise. The Consumer is responsible for any decreased value of the goods resulting from improper use.

Certain agreements, such as custom-made goods or digital content not on a physical medium, are exempt from withdrawal rights.

IX. Warranty Claims

Products have a 24-month seller liability for non-compliance. Complaints should be sent to:
Arwena On-Line Andrzej Kaczor
Surzyckiego 6B, 30-721 Kraków
Email: reklamacje@egobags.pl

Complaints must include a detailed description, date, Customer request, order number, and contact details. Complaints are processed within 14 days. Remedies include repair, replacement, price reduction, or withdrawal from the Agreement.

X. Personal Data Protection Clause

Arwena On-Line Andrzej Kaczor, as data controller, processes personal data for:

  • Customer account services,

  • Sale of products,

  • Marketing (newsletter, promotional offers),

  • Handling complaints and returns,

  • Legal obligations (tax/accounting),

  • Contact via forms or email.

Data retention: for the duration of the Agreement, statutory retention periods, or until consent withdrawal. Customers have rights under GDPR: access, rectification, restriction, erasure, objection, data portability, and complaints to authorities. Data are not transferred outside the European Economic Area.

XI. Final Provisions

The Terms and Conditions are available at egobags.pl/regulamin. Customers may read, download, and print the Terms. Prices and information on the website are not an offer under the Civil Code. Changes to the Terms are binding only for future legal relations after publication. Disputes with non-consumers are resolved under Polish law by the court competent for Arwena On-Line Andrzej Kaczor’s registered office.