FAQ
1. What delivery methods are available?
We can ship orders either pre-paid (DPD courier or In-Post locker) or cash on delivery (DPD courier).
2. How can I pay for my order?
You can pay via bank transfer, online payment systems, or cash on delivery. We are also considering coal and gold for future payments 😉
3. Can I pick up my order in person?
Unfortunately, personal pickup is not available. But virtually, we’re happy to give you a high-five! ✋
4. Do you ship to the UK?
Not currently, as the UK is outside the EU. But hey, everyone knows someone who knows someone traveling to England 😛
5. Can I get a VAT invoice?
Of course! Just leave your invoice details in the order notes (and maybe a few kind words for us 💌).
6. Can I buy just a strap?
Unfortunately not. But check out our special: strap + bag for free 😉
7. Can I place an order by phone?
Nope! Orders are only accepted via our website, email, or social media. Phones are no good for sending heart emojis, sadly. ❤️
8. How do I cancel an order?
If your order hasn’t shipped yet, contact us by phone or email. If it’s already in delivery or received, you can return it within 14 days. Product must be new, unused, with tags and proof of purchase.
9. Can I change my order?
If the order hasn’t been shipped, you can change it anytime—but honestly, the first choice is usually the best 😉
10. Warranty period?
12 months on purchased models.
11. Order processing time?
Orders are shipped within 3 business days from payment confirmation. Cash on delivery orders are processed within 3 business days from order placement.
12. Do discount codes work on sale items?
No. Discounts apply only to regular-priced items and cannot be combined.
13. Can I order an item that is out of stock?
Sometimes! Contact us directly via email if the product shows “unavailable.” We’ll check availability and reserve it for the next shipment.
14. Do I need an account to order?
No, but registered customers get extra discounts and promotions 🙂
15. Can I repair a damaged bag?
Yes. Send us a photo and description of the damage for a repair quote. Once approved, send the bag to us, and we’ll take care of the rest.
16. Can I exchange a purchased item?
No. To exchange, return the product within 14 days and place a new order.
17. Who pays shipping for returns or complaints?
For returns, shipping is paid by the customer. For complaints, the customer ships the item to us; if the complaint is approved, return shipping costs will be refunded (up to the cheapest delivery method).
18. Customer Service hours?
Monday–Friday, 8:00–16:00. Social media messages are answered anytime 😉
19. Problems placing an order online?
If you experience issues with payment or the order form, contact us by phone or email. Your order can be finalized via email.