FAQ

What are the delivery methods?: Orders can be shipped both prepaid (DPD courier and In-Post parcel locker) and cash on delivery (DPD courier)
What are the payment methods?: You can pay for your order by traditional transfer, online payment, or cash on delivery (cash on delivery). But we're currently considering coal and gold too ;)
Can I pick up my order in person?: Unfortunately, personal collection is currently not possible, but we'd be happy to give you a virtual high five!
Do you ship to the UK?: Unfortunately, since the UK isn't currently a member of the European Union, we don't ship to that country . But everyone knows someone who knows someone who goes to England :P So it's not impossible :)
Can I get a VAT invoice?: Of course. When placing your order, please include your invoice details and a few words of praise for us in the comments!
Is it possible to buy just the strap?: Unfortunately. But you can take advantage of our strap + offer Free bag ;)
Can I place an order by phone?: No. We only accept orders via our website, email, or social media. Unfortunately, you can't send hearts of delight over the phone, so no, you can't ;)
How do I cancel an order?: If the order hasn't been shipped yet, please contact us by phone or email to request a cancellation. However, if the order is already in transit or has been delivered, you can return the purchased goods to us within 14 days without giving a reason. The goods must be new, unused, with all tags and proof of purchase.
Can I change my order?: If the order hasn't been sent for shipment, you can change the order at any time, but why would you? :P Everyone knows that the first choice is the best :)
How long is the warranty?: The warranty on purchased models is 12 months.
How long does it take to receive your order?: The order is always shipped within 3 business days of the payment being credited to our account. In the case of cash on delivery, within 3 business days of the order being placed.
Do discount codes also work on sale items?: No. All discounts are only applied to items purchased Regular prices and cannot be combined.
Can I order a product that is currently unavailable?: Sometimes this is possible. If a product appears on the website but is currently unavailable, contact us directly by email. We will check availability and reserve the selected model for a future delivery when it is scheduled to be available again.
Do I have to register in the store to place an order?: You don't have to :) However, we encourage you to create an account, as registered customers are entitled to additional discounts and many promotions :)
Is it possible to repair a damaged bag?: It is possible. If the item is damaged due to reasons beyond our control, send us a photo and description of the damage and request a repair quote. After reviewing the message, we will assess whether this is possible and what the cost would be. After accepting the price, you send us the bag and we'll take care of the rest :)
Can I exchange the purchased goods?: Unfortunately, exchanges are not possible. In such a situation, the goods should be returned within 14 days of receipt and another, new order placed.
Who covers the shipping costs in the event of a return or complaint?: The shipping costs in the event of a return are covered by the Buyer. In the event of a complaint, the Buyer also sends the complained goods to us at their own expense. If the complaint is accepted in the Customer's favor, the return shipping costs will be refunded, but in an amount no greater than the cheapest shipping method available in the store egobags.pl
In What are the opening hours for Customer Service?: The office is open Monday through Friday, 8am-4pm, but you can always message us on our social media :) We're available there during non-standard hours ;)
What should I do if I have problems placing an order through the website?: If there are any problems during the ordering process, either with payment or with placing the order via the form, contact us immediately by phone or email. In such a situation, the order will be finalized via email.